Frequently asked questions
Everything you need to know about ordering, delivery, returns, renting and using your Tri-tennis® wall. Can't find your answer? Contact our customer service.
Warranty
What warranty do I get on my Tri-tennis® wall?
All Tri-tennis® products come with a minimum of 2 years warranty. The durable, galvanized metal construction is made in the EU.
What if my product arrives defective or damaged?
We replace items within 30 days if they arrive defective or damaged. Send us an email at info@tri-tennis.com and we will help you further.
Can I buy spare parts?
Yes. We offer spare and replacement parts to keep your Tri-tennis® wall in top condition, such as a new Tri-tennis® spring set and the Tri-tennis® rebounce board. View all accessories and spare parts.
Ordering
Which Tri-tennis® model should I choose?
The Tri-tennis® PRO is compact and ideal for home use and recreational play. The Tri-tennis® XL is taller with a bounce that is almost identical to a real court, perfect for training. The Tri-tennis® XXL has the same height as the XL but is wider, which makes it easy to play with 2, 3 or more people at once. If you also want to train your swings and improve your tennis skills, we recommend the XL or XXL.
Can I change or cancel my order?
We try to fulfil orders very quickly. Please contact us as soon as possible and we will see what we can do. You can always return your Tri-tennis® wall within 30 days.
I entered a wrong delivery address. What now?
Please contact us as soon as possible. We will do our best to change it, but we cannot guarantee this, as orders are processed and shipped very quickly after purchase.
Can I add my own logo to the canvas?
Yes. We can print your logo or company name on the playing field of the Tri-tennis® PRO, XL and XXL. All printing is done in white and our designers scale your logo to the maximum size possible. Read more about logo printing.
Payment
Which payment methods do you offer?
In most countries we accept all major credit and debit cards, Amazon Pay, iDEAL, PayPal and Apple Pay. We are not able to accept cash on delivery.
Delivery & shipping
When will my order be shipped?
Orders are typically shipped within 5 working days of your order being placed, excluding postal holidays. During busy holiday periods orders could be delayed by 72 hours.
How long does delivery take?
Shipments within the Netherlands should arrive within 3 business days of shipping. Shipments outside the Netherlands typically arrive within 7 to 14 business days, but may take longer depending on local customs processing.
Do you ship outside the Netherlands?
Yes, we ship to almost every country in the world. International shipments may be subject to import taxes, customs duties and/or fees charged by the destination country. These are not charged by us, so please check with your local customs office.
How do I track my order?
Once your order has shipped, you will receive an email with your tracking number. You can also sign in to your account to see the status of current and past orders.
Can you deliver to a PO box?
No. Due to the size of the Tri-tennis® walls we cannot deliver to a PO box or APO/FPO address.
Returns & cancellations
Can I return my order?
Yes. If you are not happy with your Tri-tennis® purchase, you may return it within 30 days for a full refund. To start your return, email us at info@tri-tennis.com.
Who pays for the return shipping?
You are responsible for the return shipping costs and the risk of returning your item; shipping costs are non-refundable. On request we may be able to provide a prepaid return label and deduct the cost from your refund. We recommend a trackable shipping service.
When will I receive my refund?
Once we receive your return, we will email you to confirm and let you know whether your refund is approved. Approved refunds are credited to your original payment method. Not received your refund within 2 weeks after the return confirmation? Please contact us.
Where do I send my return?
Tri-tennis® – RETURNS
Erasmusstraat 15
5216 HM 's-Hertogenbosch
The Netherlands
Renting (Try and Buy)
Can I try a Tri-tennis® wall before I buy?
Yes. Rent a Tri-tennis® XXL, XL or PRO for 1 to 31 days. Pick your dates in the calendar and you will see the price straight away. Go to Try and Buy.
Where do you deliver rental walls?
Delivery and pick-up of rental walls is available within the Netherlands only.
Product & use
Can I use the wall on any surface and in any weather?
Yes. All Tri-tennis® walls are weatherproof and can be used on any surface, both indoors and outdoors.
Who is the Tri-tennis® wall suitable for?
For everyone: kids and adults, beginners and professionals. It is also a handy tool for tennis coaches, and several children can play at the same time.
How do I move the wall easily?
With the Tri-tennis® deluxe wheels: four sturdy wheels that are simple to install on the frame and move smoothly over any surface, including a tennis court. Built-in brakes keep the wall securely in place while you play.
Contact
How can I reach customer service?
Use the contact form, email info@tri-tennis.com or call +31 (0)73 7200 870. Our team is available Monday to Friday from 10:00 to 16:00 and normally responds within 5 working days.